How horrible would it be if you couldn’t cash out bc you didn’t know. You shouldn’t be allowed to play a slot machine without inserting your card. I would never go there again to the casino and it left a very poor impression that none of my family would stay as a guest.Ģ) players card requirement- not sure how this is a DR requirement, but if they are going to enforce that there needs to be signs right at the front when you enter. This entire experience was not what I had expected. This seems like a scam and not sure how this is DR law when the casino at our resort doesn’t require it. Luckily she was nice and let me cash out our ticket but sh made it seem that anyone else wouldn’t have allowed this. I was only told I needed one for the tables. I told her her that she was the first person to tell us that. When we went to cash out we were told that he needed to have put his players in order to collect our money even from the slot machines. Then my husband moved to a slot machine and won $280. Then I sat down, very unfriendly!! To the point that I played 2 hands and left.

Oh and by the way this was the $100 bill we got from this casino when we cashed out our slot money. They refused to take the $100 bill bc there was a small tear at the bottom. While I went the bathroom, my husband started playing blackjack. So we got up and got a players card and went back to the table. When we went to sit at the table we were told we had to get a players card. We started playing some slots and decided to move to the tables while the rest of our family of 8 people continued at the slots. However that great experience at the bar didn’t extend to the rest of the casino… So I that’s is how our experience started at the casino. We liked them so much we tipped them $20 each for 1 one drink. I feel bad that I didn’t write their names down. We went to the Hard Rock Casino for the day and had such a poor experience.īefore I go into our bad experience, the bartenders at the main bar were awesome! Very friendly and helpful! We sat down and talked to them for a little bit.

Hard rock resort punta cana casino